Customer Support Executive

Summitworks Technologies; Tamil Nadu; On-site; INR 180,000 - 240,000; Full time

Job summary

Summitworks Technologies in Tamil Nadu invites applications for a customer support executive to handle voice-based calls and resolve queries. You will provide accurate information on products and services, assist customers, and maintain precise records in the CRM system.

This role focuses on delivering a positive customer experience and meeting quality standards. The ideal candidate is fluent in Hindi and English, with basic computer skills, a customer-centric attitude, and good problem-solving

Qualifications

• Any Graduate (Freshers & Experienced).
• Hindi communication is mandatory.
• Good communication skills in English.
• Basic computer knowledge.
• Customer-focused attitude with good problem-solving skills.
• Willing to work in rotational shifts (if applicable).

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries professionally and efficiently.
• Provide accurate information about products and services.
• Maintain customer records and update CRM/system.
• Escalate unresolved issues to the concerned team.
• Ensure high customer satisfaction and meet quality standards.

Skills

Hindi

English

Customer Service

Voice Process

MS Office

CRM Knowledge

Problem Solving

Active Listening

Education

Any Graduate

Tools

MS Office

CRM

Job description

ob Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries professionally and efficiently.
• Provide accurate information about products and services.
• Maintain customer records and update CRM/system.
• Escalate unresolved issues to the concerned team.
• Ensure high customer satisfaction and meet quality standards.

Eligibility

• Any Graduate (Freshers & Experienced).
• Hindi communication is mandatory.
• Good communication skills in English.
• Basic computer knowledge.
• Customer-focused attitude with good problem-solving skills.
• Willing to work in rotational shifts (if applicable).

Key Skills

• Fluent Hindi (Mandatory)
• English Communication
• Customer Service
• Voice Process
• MS Office / Basic Computer Skills
• CRM Knowledge (Preferred)
• Problem Solving
• Active Listening