Customer Service Executive

Externix Informatics Pvt Ltd.; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Externix Informatics Pvt Ltd. in Gurugram is seeking a customer support associate to handle inbound and outbound calls and provide timely information across industries.

You will resolve queries, maintain detailed records, and ensure chat SLA targets are met while collaborating with team leads to improve processes.

Proficiency in English and Hindi, fast typing, and the ability to multitask in chat and voice channels are essential, with rotating shifts expected.

Qualifications

• Fluent in English and Hindi for verbal and written communication.
• High typing speed and ability to multitask in chat support.
• Experience in voice or chat support is a plus.
• Proficient with basic computer use and CRM tools.
• Willing to work in rotational shifts.
• Positive attitude and problem-solving mindset.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints effectively across voice channels.
• Provide accurate information about products and services via call.
• Maintain detailed records of all customer interactions and calls.
• Ensure chat SLA and response time targets are met.
• Meet daily and monthly performance targets for voice.
• Collaborate with team leads to improve processes and customer satisfaction.

Skills

English communication

Hindi communication

Typing speed

Multitasking

Voice/chat support experience

Tools

CRM tools

Job description

About This Role

Handle inbound/outbound customer calls, resolve queries, and deliver exceptional service to clients across industries.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer queries and complaints effectively across voice channels
• Provide accurate information about products and services via call
• Maintain detailed records of all customer interactions calls
• Ensure chat SLA and response time targets are consistently met
• Meet daily and monthly performance targets for voice
• Collaborate with team leads to improve processes and customer satisfaction

Requirements

• Excellent verbal and written communication in English and Hindi
• Strong typing speed and multitasking ability for chat support
• Prior experience in a voice or chat process is a plus
• Basic computer knowledge and familiarity with chat/CRM tools
• Ability to handle multiple chat conversations simultaneously
• Ability to work in rotational shifts
• Positive attitude and problem-solving mindset