Customer Support voice -Hindi

Summitworks Technologies; Tamil Nadu; On-site; INR 240,000 - 360,000; Full time

Job summary

Summitworks Technologies is seeking a customer support professional for an in-office role in India. The candidate will handle both inbound and outbound calls in Hindi, resolve queries, and provide accurate product information while maintaining a positive customer experience.

The position requires fluency in Hindi, basic English or Tamil, 6 months to 3 years of voice process experience, good communication skills, and willingness to work onsite.

Qualifications

• Fluent in Hindi (mandatory).
• Basic English or Tamil communication skills.
• 6 months to 3 years of experience in a voice process or customer support role.
• Good communication and interpersonal skills.
• Willing to work from the office.

Responsibilities

• Handle inbound and outbound customer calls in Hindi.
• Resolve customer queries in a professional and timely manner.
• Provide accurate information about products and services.
• Maintain a positive customer experience.
• Record customer interactions and update the system.

Skills

Hindi fluency

Basic English or Tamil

Basic computer knowledge

Job description

Job Responsibilities

• Handle inbound and outbound customer calls in Hindi.


• Resolve customer queries in a professional and timely manner.


• Provide accurate information about products and services.


• Maintain a positive customer experience.


• Record customer interactions and update the system.

Requirements

• Fluent in Hindi (Mandatory).


• Basic communication skills in English or Tamil.


• 6 months to 3 years of experience in a voice process or customer support role.


• Good communication and interpersonal skills.


• Basic computer knowledge.


• Willing to work from the office.