Customer Support Executive

Accessglobal Technology; Surat; On-site; INR 180,000 - 240,000; Full time

Job summary

Accessglobal Technology in Surat, Gujarat invites a Customer Support Executive to handle inquiries and complaints across multiple channels while ensuring smooth order processing and timely escalations.

The ideal candidate will be empathetic, patient, with strong problem-solving, communication, and time-management skills, capable of maintaining high customer satisfaction and accurately using Tally Software for practical tasks.

Qualifications

• Excellent interpersonal skills for interacting with customers.
• Ability to identify and resolve customer issues effectively.
• Understanding and responding to customer concerns with patience and empathy.
• Strong verbal and written communication abilities.

Responsibilities

• Handle customer inquiries and complaints across various channels.
• Process orders, modifications, and escalations.
• Maintain high levels of customer satisfaction.
• Understand customer needs and provide appropriate solutions and attention.

Skills

Customer Service

Problem-Solving

Patience & Empathy

Communication Skills

Time Management

Tools

Tally Software

Job description

The Customer Support Executive will be responsible for managing customer queries and complaints. They will also process orders, modifications, and elevate complaints across various communication channels. Our ideal candidate has a patient and empathetic mindset, excellent problem-solving skills, and the ability to work under pressure while maintaining high levels of customer satisfaction.

Responsibilities

• Customer Support: Handling customer inquiries and complaints across various channels.
• Order Processing: Processing orders, modifications, and escalations.
• Customer Satisfaction: Maintaining high levels of customer satisfaction.

Required Skills

• Customer Service: Excellent interpersonal skills for interacting with customers.
• Problem-Solving: Ability to identify and resolve customer issues effectively.
• Patience and Empathy: Understanding and responding to customer concerns with patience and empathy.
• Communication Skills: Strong verbal and written communication abilities.
• Time Management: Effective time management skills to handle multiple inquiries simultaneously.

Understand customer needs and provide appropriate solutions and attention.

Knowledge of Tally Software