Customer Support Executive

Suvit Fintech; Surat; On-site; INR 250,000 - 350,000; Full time

Job summary

Suvit Fintech in Surat, Gujarat is seeking a Customer Support executive to handle inquiries via phone, email and chat, delivering prompt and polite resolutions.

You will provide accurate product information, troubleshoot issues, document interactions in the CRM, and help improve customer experience in a fast-paced environment.

Experience of 0-3 years and familiarity with CRM tools; knowledge of Tally is a plus and willingness to work in a voice/blended support setup is expected.

Qualifications

• 0–3 years of experience in Customer Support or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to handle challenging customer situations professionally.
• Comfortable working in a fast-paced environment.
• Good understanding of CRM tools.
• Knowledge of Tally is a plus.

Responsibilities

• Handle customer queries and concerns via phone, email and chat professionally.
• Provide accurate information about product features, functionalities, and services.
• Troubleshoot and resolve product-related issues within defined TAT.
• Coordinate with Technical Support and other internal teams to resolve complex issues.
• Follow up to ensure complete resolution and customer satisfaction.
• Maintain strong product knowledge and stay updated on new features, updates, and policies.
• Accurately document customer interactions, issues, and resolutions in the CRM/Support System.
• Identify recurring issues and FAQs to improve support efficiency and service quality.
• Collect and share customer feedback, suggestions, and pain points with relevant teams.
• Contribute to improving the overall customer experience and support process.

Skills

Communication skills

Interpersonal skills

Problem-solving

Troubleshooting

Ability to work in fast-paced env

Tools

CRM tools

Tally

Job description

Roles & Responsibilities

• Handle customer queries and concerns through phone calls, emails, and chat professionally and promptly.


• Provide accurate information about product features, functionalities, and services.


• Troubleshoot and resolve product-related issues within the defined TAT.


• Coordinate with Technical Support and other internal teams to resolve complex issues.


• Follow up with customers to ensure complete resolution and customer satisfaction.


• Maintain strong product knowledge and stay updated on new features, updates, and policies.


• Accurately document customer interactions, issues, and resolutions in the CRM/Support System.


• Identify recurring issues and FAQs to improve support efficiency and service quality.


• Collect and share customer feedback, suggestions, and pain points with relevant teams.


• Contribute to improving the overall customer experience and support process.

Preferred Candidate Profile

• 0 - 3 years of experience in Customer Support, Technical Support, or a similar role.


• Excellent communication and interpersonal skills.


• Strong problem-solving and troubleshooting skills.


• Ability to handle challenging customer situations professionally.


• Comfortable working in a fast-paced environment.


• Good understanding of CRM/Customer Support tools.


• Knowledge of Tally is a plus.


• Willingness to work in a Voice/Blended Support environment.