Customer Support Executive

Coox Online; Sector 10; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Rewards, Incentives & Bonuses

Special Meals & Food Trials

Startup Exposure

Full of Learnings

Job summary

Coox Online is seeking energetic and street-smart individuals to join the operations team in India. The role focuses on end-to-end bookings, onboarding partners, and maintaining steady supply in the assigned area.

Strong communication and soft skills are essential, and foodies are preferred for this position. You will handle customer queries and complaints promptly, explain our products and services to potential partners, and coordinate with clients, vendors, and internal teams to improve

Qualifications

• Need people who are energetic, confident and street smart.
• Great communication and soft skills.
• Foodies are preferred.

Responsibilities

• Managing end to end bookings, service and operations.
• Responsible for supply generation by onboarding and training new partners.
• Responsible for enrichment and constant supply of partner for the area assigned.
• Handling customer queries and complaints in a timely manner.
• Call potential partners to explain business product and service offerings.
• Coordinate with clients, vendors and supply team.
• Working with other department to improve the product and the process of the company.
• Define and analyze metrics and KPIs to efficiently track progress.

Job description

Role & Responsibilities:

• Managing end to end bookings,service and operations
• Responsible for supply generation by onboarding and training new partners
• Responsible for enrichment and constant supply of partner for the area assigned
• Handling customer queries and complaints in a timely manner
• Call potential partners to explain business product and service offerings
• Coordinate with clients, vendors and supply team
• Working with other department to improve the product and the process of the company
• Define and analyze metrics and KPIsto efficiently track progress

Preferred Candidate Profile

• Rewards, Incentives & Bonuses
• Special Meals & Food Trials
• Startup Exposure
• Full of Learnings

Other Details:

• Need people who are energetic, confident and street smart
• Great communication and soft skills
• Foodies are preferred