Team Leader-Customer Support

COOX Online Private Limited; Dadri; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Rewards, Incentives & Bonuses

Special Meals & Food Trials

Startup Exposure

Full of Learnings

Job summary

COOX Online Private Limited is seeking an energetic operations leader to manage the bookings flow and coordinate across marketing, customers, partners & vendors to ensure seamless service execution.

You will oversee end-to-end operations, handle queries and escalations, onboard new partners, and drive trainer-developed, high employee satisfaction and retention. Strong communication and street-smart mindset are preferred.

Responsibilities

• Lead and manage the operations team to ensure efficient handling of bookings
• Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
• Ensure consistent supply by onboarding new partners & vendors and launch new cities and services
• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
• Define and analyze metrics and KPIs to efficiently track progress

Job description

Responsibilities

• Lead and manage the operations team to ensure efficient handling of bookings
• Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
• Ensure consistent supply by onboarding new partners & vendors and launch new cities and services
• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
• Define and analyze metrics and KPIs to efficiently track progress

Perks

• Rewards, Incentives & Bonuses
• Special Meals & Food Trials
• Startup Exposure
• Full of Learnings

Other Details

• Need people who are energetic, confident and street smart
• Great communication and soft skills
• Foodies are preferred