Customer Support Executive

Plazza; Bengaluru; On-site; INR 379,000 - 513,000; Full time

Benefits offered by this job

Transportation provided

Job summary

Plazza is hiring for an in-office role based at our Bellandur office in Bengaluru. You will own customer issues from first contact to resolution across chat and phone, investigate root causes, and collaborate with store teams, pharmacists, riders, tech, and leadership to resolve concerns.

We value problem-solving, tech comfort, and the ability to handle high-pressure situations. The role requires a six-day work week with rotating shifts, with transportation provided or reimbursed for late-night

Qualifications

• Fluent in English and Hindi; any other regional language is a plus.
• Strong problem-solving skills and the determination to see issues through.
• Comfortable using technology and learning new tools.
• Experience handling high-pressure situations is preferred but not mandatory.

Responsibilities

• Own customer issues from first contact to final resolution across chat and phone.
• Investigate problems thoroughly and identify the root cause - not just the visible issue.
• Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.
• Surface recurring issues and help improve products, processes, and operations.

Skills

Fluent in English

Hindi proficiency

Problem-solving

Tech-savvy

High-pressure experience

Job description

Role & responsibilities

• Own customer issues from first contact to final resolution across chat and phone.
• Investigate problems thoroughly and identify the root cause - not just the visible issue.
• Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.
• Surface recurring issues and help improve products, processes, and operations.

Preferred candidate profile

• Fluent in English and Hindi; any other regional language is a plus.
• Strong problem-solving skills and the determination to see issues through.
• Comfortable using technology and learning new tools.
• Experience handling high-pressure situations is preferred but not mandatory.

Practical Details:

• Based in our Bellandur office. This is an in-office role.
• Six-day work week with rotating day and night shifts.
• Transportation provided or reimbursed for late-night shifts.
• Compensation: 40,000pm