Customer Support

COOX Online Private Limited; Dadri; On-site; INR 201,000 - 357,000; Full time

Benefits offered by this job

Rewards, Incentives & Bonuses

Special Meals & Food Trials

Full of Learning's

Job summary

A dynamic online food service company in Uttar Pradesh is seeking an individual to manage bookings and partner onboarding. The ideal candidate will be energetic and possess strong communication skills, handling customer queries in a timely manner. This role offers opportunities for rewards, learning, and fun food trials.

Qualifications

• Must be energetic and confident with strong street smarts.
• Great communication and soft skills are essential.
• Food enthusiasts preferred.

Responsibilities

• Manage end to end bookings, service, and operations.
• Generate supply by onboarding and training new partners.
• Handle customer queries and complaints timely.
• Handling customer queries and complaints in a timely manner
• Call potential partners to explain business product and service offerings
• Coordinate with clients, vendors and supply team
• Collaborating with other departments to enhance the company's products and processes
• Define and analyze metrics and KPIs to efficiently track progress

Skills

Managing end to end bookings

Onboarding and training new partners

Handling customer queries

Strong communication skills

Job description

Roles & Responsibilities

• Managing end to end bookings, service and operations
• Responsible for supply generation by onboarding and training new partners
• Accountable for ensuring a consistent pipeline and development of partners in the designated region
• Handling customer queries and complaints in a timely manner
• Call potential partners to explain business product and service offerings
• Coordinate with clients, vendors and supply team
• Collaborating with other departments to enhance the company's products and processes
• Define and analyze metrics and KPIs to efficiently track progress

Perks

• Rewards, Incentives & Bonuses
• Special Meals & Food Trials
• Full of Learning’s

Other Details

• Seeking individuals who are energetic, confident, and possess strong street smarts
• Great communication and soft skills
• Foodies are preferred