Walk-in | Customer Service Executive

WebSource Technologies Limited; Pune District; Hybride; INR 240 000 - 360 000; Plein temps

Résumé du poste

WebSource Technologies Limited in Pune seeks a Customer Service Executive to support the Team Leader, assist travelers, and ensure smooth daily operations in the global travel industry.

You will handle routine queries via phone, email, and chat, coordinate with hotels and partners, escalate complex issues, maintain records in CRM, and uphold service standards in a fast-paced, collaborative environment.

Qualifications

• 1–2 years of customer service experience, preferably in travel.
• Strong verbal and written communication with a customer-focused approach.
• Ability to work in a fast-paced, collaborative environment and handle multiple channels.
• Proficiency in MS Office and CRM systems is an advantage.
• Willingness to work in rotational shifts and attend the office as required.

Responsabilités

• Support daily customer service operations and ensure timely, accurate assistance.
• Respond to inquiries via phone, email, and chat, and other channels.
• Escalate complex cases to the Team Leader when required.
• Coordinate with internal teams, hotels, suppliers, and partners to resolve concerns.
• Maintain records of interactions, cases, and resolutions in CRM.
• Follow established processes, service standards, and escalation procedures.
• Share recurring issues with the Team Leader to support process improvements.
• Participate in team meetings, training sessions, and other initiatives.
• Maintain a positive, solution-oriented approach in all interactions.
• Take ownership of assigned cases and support team goals.
• Follow company policies, procedures, and standards at all times.

Connaissances

Customer service

Communication

Problem solving

Team collaboration

Adaptability

Outils

CRM software

MS Office

Description du poste

Role Summary

Join a dynamic team committed to delivering high standards of service in the global travel industry. As we expand our presence in India, we are seeking a Customer Service Executive to support the Team Leader in ensuring smooth daily operations and a positive customer experience. In this role, you will assist customers, handle routine queries and issues, coordinate with internal teams and partners, elevate complex cases when required, and contribute to overall operational efficiency. We are looking for a motivated, detail-oriented, and customer-focused individual with strong communication and problem-solving skills. The ideal candidate should be eager to learn, take responsibility for ownership, and work effectively in a fast-paced, collaborative environment. This is an excellent opportunity to develop your expertise in the global travel industry, gain valuable operational experience and grow your career

Key Responsibilities

• Support daily customer service operations and ensure timely and accurate assistance.
• Respond professionally to customer inquiries via phone, email, chat, and other channels.
• Handle routine queries and issues, escalating complex cases to the Team Leader when required.
• Coordinate with internal teams, hotels, suppliers, and partners to resolve customer and booking concerns.
• Maintain accurate records of customer interactions, cases, and resolutions in CRM and operational systems.
• Follow established processes, service standards, and escalation procedures.
• Share recurring issues and feedback with the Team Leader to support process improvements.
• Participate in team meetings, training sessions, and other team initiatives.
• Maintain a positive, professional, and solution-oriented approach in all interactions.
• Take ownership of assigned cases and personal targets while supporting team goals.
• Follow company policies, procedures, and business standards at all times.

Preferred candidate profile

• Minimum 1-2 years of experience in customer service, preferably within the travel industry.
• Strong passion for delivering excellent customer service and creating positive customer experiences.
• Ability to adapt quickly and work effectively in a fast-paced, dynamic environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Good problem-solving skills with a proactive and solution-oriented mindset.
• Ability to work effectively as part of a collaborative team.
• Willingness to work in rotational shifts and attend the office as required. Proficiency in MS Office tools, including Word, Excel, and Outlook. Experience with CRM systems or travel industry tools is an advantage. Reliable, proactive, and eager to learn and grow professionally.