Customer Support Executive

Square Business Services Pvt Ltd; Raipur; On-site; INR 201,000 - 290,000; Full time

Job summary

Square Business Services Pvt Ltd in Raipur, India, is hiring a Customer Support Executive to handle inquiries, resolve issues, and ensure a positive customer experience.

You should be fluent in English and Hindi, able to manage multiple tasks in a fast-paced environment, and eager to learn through training sessions. Fresh graduates and candidates with up to 4 years of experience are welcome.

Qualifications

• Strong English communication skills, both verbal and written.
• Hindi proficiency to cater to diverse customers.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent problem-solving skills and attention to detail.
• Customer-centric approach with a passion for helping others.

Responsibilities

• Handle customer inquiries via voice calls, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain a positive and empathetic attitude towards customers at all times.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills

English fluency

Hindi proficiency

Multi-tasking

Problem solving

Customer-centric

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Chhattisgarh. The ideal candidate will possess excellent communication skills in both English and Hindi, and will be responsible for providing exceptional customer service to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities:

• Handle customer inquiries via voice calls, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain a positive and empathetic attitude towards customers at all times.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Required Skills:

• Strong English communication skills, both verbal and written.
• Proficiency in Hindi to cater to a diverse customer base.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent problem-solving skills and attention to detail.
• A customer-centric approach with a passion for helping others.

Fresh graduates and candidates with up to 4 years of experience.