Customer Care Executive

VASA Denticity Limited; Delhi; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Dental brand growth opportunity

CRM platforms exposure (Zoho Desk, S

CRM platforms exposure

Learning & development opportunities

Cross-functional exposure

Career growth based on performance

Team-oriented environment

Job summary

VASA Denticity Limited in Delhi, India is seeking a Customer Care Executive to manage customer interactions, resolve queries, and deliver excellent service.

The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to multitask effectively in a fast-paced setting. Responsibilities include handling calls, emails, chats, and coordinating with internal teams for optimal customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Proficiency in chat handling and customer correspondence.
• Strong customer service orientation with a professional approach.
• Ability to multitask in a fast-paced environment.
• Ownership and accountability for customer cases.

Responsibilities

• Handle inbound and outbound calls, emails, and chats.
• Address inquiries, complaints, and provide solutions promptly.
• Maintain records of customer interactions and transactions.
• Provide accurate product/service information to customers.
• Process orders, applications, and requests.
• Follow up with customers for feedback and resolution.
• Coordinate with internal teams to ensure satisfaction.
• Meet or exceed customer service KPIs (response/resolution time).

Skills

Attendance

Customer service

Communication

Chat handling

Call handling

Multitasking

Ownership

Teamwork

Problem-solving

Accuracy

Tools

Zoho Desk

SalesIQ

Smart flow

Job description

Chhattarpur Delhi, India | Posted on 10/05/2026

We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
  
• Address customer inquiries, complaints, and provide solutions promptly.
• Maintain records of customer interactions and transactions.
  
• Provide accurate product/service information to customers.
  
• Process orders, applications, and requests.
  
• Follow up with customers for feedback and resolution.
  
• Coordinate with internal teams to ensure customer satisfaction.
  
• Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).
  

Requirements

• Skills:
• Consistent attendance, punctuality, and adherence to assigned schedules.
  
• Self-motivated, disciplined, and adaptable approach to work.
  
• Strong customer service orientation with a professional and courteous approach.
  
• Excellent written and verbal communication skills.
  
• Proficiency in chat handling and customer correspondence.
  
• Strong voice-based customer handling and call management skills.
  
• Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.
  
• Strong problem-solving and decision-making abilities.
  
• Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.
  
• Ability to work effectively in a target-driven and team-oriented environment.
  
• Personality Traits:
  • Customer-focused with a positive attitude.
    
  • Patience and empathy in handling customer concerns.
    
  • Ability to multitask and work under pressure.
    
• Opportunity to work with the fastest growing Dental brand
• Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow
  
• Professional learning and development opportunities
  
• Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams
  
• Opportunity to develop skills in customer relationship management, problem-solving, and case resolution
  
• Supportive and team-oriented work environment
  
• Opportunity for career growth and increased responsibilities based on performance