Customer Support Executive

TestHiring; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

TestHiring is an online candidate evaluation platform expanding its customer support team. We seek a proactive agent to manage seller and customer queries, provide accurate resolutions, and sustain top-quality service across channels.

You will handle escalations, maintain detailed records, and coordinate with internal teams to meet performance and satisfaction targets in a fast-paced environment. Fluency in English and strong communication are essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Ability to understand and resolve customer queries efficiently.
• Good interpersonal and listening skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Ability to work in a fast-paced customer support environment.
• Basic computer and system handling skills.
• Customer-focused and solution-oriented approach.

Responsibilities

• Handle seller/customer queries and provide appropriate resolutions.
• Deliver professional and effective customer support through the assigned communication channels.
• Understand customer or seller concerns and resolve queries within the defined process guidelines.
• Maintain a high level of customer satisfaction and service quality.
• Handle escalations professionally and provide timely resolutions.
• Maintain accurate records of customer interactions and case details.
• Follow process guidelines, quality standards, and compliance requirements.
• Coordinate with relevant internal teams whenever required for issue resolution.
• Meet assigned performance, quality, productivity, and customer satisfaction targets.

Skills

Verbal and written communication

Customer handling

Problem solving

Interpersonal skills

Listening skills

Rotational shifts experience

Fast-paced support environment

Basic computer skills

Customer-focused mindset

Job description

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time

Join us at TestHiring to revolutionize how your hiring works—faster, fairer, and more cost-effective. Discover more on our Product, Features, and Resources pages, or explore our Blog for insights on skills-based recruitment.

Job Description

• Handle seller/customer queries and provide appropriate resolutions.


• Deliver professional and effective customer support through the assigned communication channels.


• Understand customer or seller concerns and resolve queries within the defined process guidelines.


• Maintain a high level of customer satisfaction and service quality.


• Handle escalations professionally and provide timely resolutions.


• Maintain accurate records of customer interactions and case details.


• Follow process guidelines, quality standards, and compliance requirements.


• Coordinate with relevant internal teams whenever required for issue resolution.


• Meet assigned performance, quality, productivity, and customer satisfaction targets.

Requirements

Candidates with experience in E-commerce Seller Support or Customer Service can apply.Both International and Domestic Customer Service experience will be considered.B2 level communication skills are mandatory.Candidates from Non-E-commerce BackgroundCandidates from non-e-commerce backgrounds may also be considered.However, candidates must have International Customer Service experience.B2+ level communication skills are mandatory.

Qualifications

• Excellent verbal and written communication skills.


• Strong customer handling and problem-solving abilities.


• Ability to understand and resolve customer queries efficiently.


• Good interpersonal and listening skills.


• Comfortable working in rotational shifts and rotational week-offs.


• Ability to work in a fast-paced customer support environment.


• Basic computer and system handling skills.


• Customer-focused and solution-oriented approach.