International Chat Support Executive - E-commerce (Non-Voice)

Transcom; Pune District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Cab facility for evening/night shifts

Travel allowance per day

International exposure

Career growth opportunities

Supportive workplace culture

Job summary

Transcom in Pune invites applications for a Customer Support Executive to handle international e-commerce inquiries via chat. You will deliver prompt, courteous resolutions while maintaining high service standards and customer satisfaction.

The role requires strong English communication, problem-solving skills, and a collaborative, learning-oriented mindset to engage with global customers and processes.

Qualifications

• Excellent spoken & written English communication skills (C1 preferred).
• Strong customer handling and problem-solving skills.
• Comfortable in chat-based processes.
• Positive attitude with a strong learning mindset.
• Team player with professional communication skills.

Responsibilities

• Handle international customer queries through Chats.
• Deliver quick, professional, and customer-focused resolutions.
• Provide support for electronics-related concerns in e-commerce.
• Maintain high customer satisfaction and service quality standards.
• Build positive customer relationships through effective communication.
• Use company tools and processes to provide accurate solutions.

Skills

English communication

Customer handling

Problem solving

Chat support

Team player

Education

Undergraduate or Graduate degree

Job description

Customer Support Executive | International E-commerce Process

Join Our Global Customer Support Team!

Are you passionate about helping customers and confident in communicating with international clients? Heres your chance to build a rewarding career in a fast-growing international e-commerce environment.

Position: Customer Support Executive

Process: International E-commerce

Shift: Rotational Shifts

Working Days: 5.5 Days Working | Rotational Week Offs

Key Responsibilities

• Handle international customer queries through Chats
• Deliver quick, professional, and customer-focused resolutions
• Provide support for e-commerce electronics-related concerns
• Maintain high customer satisfaction and service quality standards
• Build positive customer relationships through effective communication
• Use company tools and processes to provide accurate solutions

Desired Candidate Profile

• Excellent spoken & written English communication skills (C1 preferred)
• Strong customer handling and problem-solving skills
• Comfortable in Chat process
• Positive attitude with strong learning mindset
• Team player with professional communication skills

Eligibility Criteria

• Undergraduate / Graduate candidates can apply
• Minimum 6 months of customer support/client servicing experience preferred
• Freshers with excellent communication skills are welcome

Perks & Benefits

• Cab facility for evening & night shifts
• 180 travel allowance per day for male employees (evening/night shifts)
• International exposure & professional work environment
• Career growth opportunities & skill development
• Dynamic and supportive workplace culture

Why Join Us?

Work with global customers

Enhance communication & customer service expertise

Fast-paced and engaging environment

Excellent career growth opportunities