Require a Seller support executive in Pune

TestHiring; Pune District; On-site; INR 250,000 - 380,000; Full time

Job summary

TestHiring in Pune is seeking a Seller Support Executive to handle seller and customer queries, provide timely resolutions, and maintain high service quality across channels.

You will work in a fast-paced environment, coordinate with internal teams for issue resolution, and aim to meet performance targets while delivering superb customer experiences.

This role requires clear communication, reliability, and a readiness to work in rotational shifts.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Ability to understand and resolve customer queries efficiently.
• Good interpersonal and listening skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Ability to work in a fast-paced customer support environment.
• Basic computer and system handling skills.
• Customer-focused and solution-oriented approach.

Responsibilities

• Handle seller/customer queries and provide appropriate resolutions.
• Deliver professional and effective customer support through the assigned communication channels.
• Understand customer or seller concerns and resolve queries within the defined process guidelines.
• Maintain a high level of customer satisfaction and service quality.
• Handle escalations professionally and provide timely resolutions.
• Maintain accurate records of customer interactions and case details.
• Follow process guidelines, quality standards, and compliance requirements.
• Coordinate with relevant internal teams whenever required for issue resolution.
• Meet assigned performance, quality, productivity, and customer satisfaction targets.

Skills

Excellent verbal and written comms

Strong customer handling

Problem-solving abilities

Good interpersonal skills

Listening skills

Rotational shifts/work hours

Fast-paced environment adaptability

Basic computer skills

Job description

Require a Seller support executive in Pune

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time

Join us at TestHiring to revolutionize how your hiring works—faster, fairer, and more cost-effective. Discover more on our Product, Features, and Resources pages, or explore our Blog for insights on skills-based recruitment.

Job Description

• Handle seller/customer queries and provide appropriate resolutions.
  
• Deliver professional and effective customer support through the assigned communication channels.
  
• Understand customer or seller concerns and resolve queries within the defined process guidelines.
  
• Maintain a high level of customer satisfaction and service quality.
  
• Handle escalations professionally and provide timely resolutions.
  
• Maintain accurate records of customer interactions and case details.
  
• Follow process guidelines, quality standards, and compliance requirements.
  
• Coordinate with relevant internal teams whenever required for issue resolution.
  
• Meet assigned performance, quality, productivity, and customer satisfaction targets.
  

Requirements

• Excellent verbal and written communication skills.
  
• Strong customer handling and problem-solving abilities.
  
• Ability to understand and resolve customer queries efficiently.
  
• Good interpersonal and listening skills.
  
• Comfortable working in rotational shifts and rotational week-offs.
  
• Ability to work in a fast-paced customer support environment.
  
• Basic computer and system handling skills.
  
• Customer-focused and solution-oriented approach.