International customer support

Transcom; Jaipur Municipal Corporation; On-site; INR 250,000 - 420,000; Full time

Job summary

Transcom India is seeking dedicated customer support professionals in Jaipur to join our high-volume contact center. You will handle inquiries, resolve issues quickly, and maintain quality and productivity while following SOPs.

This role emphasizes clear communication, professionalism under pressure, and a proactive approach to identifying pain points. Experience in e-commerce or seller support is a plus, and a willingness to learn new processes and policies is valued.

Qualifications

• Strong verbal and written communication skills.
• Ability to understand, troubleshoot, and resolve process-related queries.
• Comfortable working in a high-volume, target-driven contact center environment.
• Ability to navigate multiple systems, tools, knowledge bases, and case-management platforms.
• Strong attention to detail and ability to follow defined SOPs, processes, and policies.
• Strong problem-solving and decision-making skills within defined authority levels.
• Ability to manage difficult interactions and maintain professionalism under pressure.
• Strong accountability for individual quality, productivity, attendance, and overall performance.

Skills

Communication

Troubleshooting

High-volume environment

Systems navigation

Attention to detail

Problem solving

Customer interactions

Accountability

Job description

Must-have requirements

• Strong verbal and written communication skills with ability to communicate clearly and professionally
• Ability to understand, troubleshoot, and resolve process-related queries accurately
• Comfortable working in a high-volume, target-driven contact center environment
• Ability to navigate multiple systems, tools, knowledge bases, and case-management platforms
• Strong attention to detail and ability to follow defined SOPs, processes, and policies
• Strong problem-solving and decision-making skills within defined authority levels
• Ability to manage difficult interactions and maintain professionalism under pressure
• Strong accountability for individual quality, productivity, attendance, and overall performance

Nice-to-haves

• Experience in E-Commerce, Seller Support, Customer Support, Contact Center, or BPO environment
• Proactive mindset with ability to identify seller pain points and contribute meaningful operational feedback
• Willingness to learn new products, processes, systems, and policy changes quickly