Require a Seller support executive in Pune

Zoho; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Zoho in Pune is seeking a Seller Support Executive to handle seller and customer queries, delivering professional support through designated channels and maintaining detailed case records.

The role emphasizes achieving high customer satisfaction, following process guidelines, and collaborating with internal teams to resolve issues promptly in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Ability to understand and resolve customer queries efficiently.
• Good interpersonal and listening skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Ability to work in a fast-paced customer support environment.
• Basic computer and system handling skills.
• Customer-focused and solution-oriented approach.

Responsibilities

• Handle seller/customer queries and provide appropriate resolutions.
• Deliver professional and effective customer support through the assigned communication channels.
• Understand customer or seller concerns and resolve queries within the defined process guidelines.
• Maintain a high level of customer satisfaction and service quality.
• Handle escalations professionally and provide timely resolutions.
• Maintain accurate records of customer interactions and case details.
• Follow process guidelines, quality standards, and compliance requirements.
• Coordinate with relevant internal teams whenever required for issue resolution.
• Meet assigned performance, quality, productivity, and customer satisfaction targets.

Skills

Verbal communication

Written communication

Customer handling

Problem-solving

Interpersonal skills

Listening skills

Rotational shifts

Fast-paced environment

Job description

Require a Seller support executive in Pune

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Job Description

• Handle seller/customer queries and provide appropriate resolutions.
  
• Deliver professional and effective customer support through the assigned communication channels.
  
• Understand customer or seller concerns and resolve queries within the defined process guidelines.
  
• Maintain a high level of customer satisfaction and service quality.
  
• Handle escalations professionally and provide timely resolutions.
  
• Maintain accurate records of customer interactions and case details.
  
• Follow process guidelines, quality standards, and compliance requirements.
  
• Coordinate with relevant internal teams whenever required for issue resolution.
  
• Meet assigned performance, quality, productivity, and customer satisfaction targets.
  

Requirements

• Excellent verbal and written communication skills.
  
• Strong customer handling and problem-solving abilities.
  
• Ability to understand and resolve customer queries efficiently.
  
• Good interpersonal and listening skills.
  
• Comfortable working in rotational shifts and rotational week-offs.
  
• Ability to work in a fast-paced customer support environment.
  
• Basic computer and system handling skills.
  
• Customer-focused and solution-oriented approach.