Customer Support Executive

Calibehr Business Support Services Pvt. Ltd.; Navi Mumbai; On-site; INR 240,000 - 400,000; Full time

Job summary

Calibehr Business Support Services Pvt. Ltd. invites applications for a Customer Service Representative role at CBD Belapur, Navi Mumbai. Freshers and candidates with 0–2 years of experience are welcome. The position is full-time with growth opportunities in a voice/BPO environment.

You will handle inbound and outbound calls, understand queries, provide accurate information, resolve complaints, and maintain CRM records. Strong communication and patience are essential to success in this role.

Qualifications

• Freshers and candidates with 0–2 years of experience.
• Strong communication skills required.
• Experience with CRM systems is a plus.
• Willing to work in a voice/BPO environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide accurate information and solutions.
• Resolve complaints and service requests within the required timelines.
• Maintain proper records of customer interactions and update CRM/system details.
• Follow up with customers when required.
• Explain products, services, processes, and policies clearly.
• Maintain a customer-focused and professional approach during every interaction.
• Follow company policies, quality standards, and attendance/shift requirements.
• Coordinate with internal teams to resolve customer issues.

Skills

Verbal communication

Written communication

CRM proficiency

Customer focus

Problem solving

Listening skills

English/Hindi basics

Education

HSC/12th Pass

Graduate

Tools

CRM systems

Basic computer skills

Job description

Job Description Customer Service Representative

Location: CBD Belapur, Navi Mumbai
Position: Customer Service Representative / Customer Care Executive
Employment Type: Full-Time
Experience: Freshers and candidates with 0–2 years of experience
Qualification: HSC (12th Pass) / Graduate

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide accurate information and solutions.
• Resolve complaints and service requests within the required timelines.
• Maintain proper records of customer interactions and update CRM/system details.
• Follow up with customers when required.
• Explain products, services, processes, and policies clearly.
• Maintain a customer-focused and professional approach during every interaction.
• Follow company policies, quality standards, and attendance/shift requirements.
• Coordinate with internal teams to resolve customer issues.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge and ability to work with CRM systems.
• Customer-focused and problem-solving attitude.
• Good listening skills and patience.
• Basic English and Hindi communication.
• Knowledge of Marathi or other regional languages may be an advantage.
• Comfortable working in a voice/BPO environment.