Customer Care Executive

Kshema General Insurance Limited; Hyderabad; On-site; INR 180,000 - 320,000; Full time

Job summary

Kshema General Insurance Limited is seeking a Customer Care Representative to join its domestic call center in Hyderabad. The role focuses on handling inbound and outbound calls, resolving queries, and ensuring high customer satisfaction.

You will adhere to scripts and SOPs, maintain accurate interaction records, and escalate unresolved issues as needed while aiming to meet daily call targets and quality benchmarks.

Qualifications

• 0-2 years of experience in a domestic call center.
• Proficiency in Hindi and/or regional languages; basic English communication skills.
• Prior experience in a call center or customer service role is an advantage.

Responsibilities

• Handle customer inquiries via phone in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and with empathy
• Maintain records of customer interactions and transactions.
• Follow communication scripts and standard operating procedures.
• Escalate unresolved issues to the appropriate department.
• Meet daily and monthly call targets and quality benchmarks.

Skills

Customer service

Communication

Listening skills

Hindi

MS Office

CRM tools

Education

Graduate

Tools

MS Office

CRM tools

Job description

Job Description:

JobDescription:

Weare seeking a dedicated and customer-focused individual to join our domesticcall center team as a Customer Care Representative. The ideal candidate will beresponsible for handling inbound and outbound calls, resolving customerqueries, and ensuring a high level of customer satisfaction.

KeyResponsibilities:

• Handle customerinquiries via phone in a professional and courteous manner.
  
• Provideaccurate information about products, services, and policies.
  
• Resolvecustomer complaints and issues efficiently and with empathy
  
• Maintainrecords of customer interactions and transactions.
  
• Followcommunication scripts and standard operating procedures.
  
• Escalateunresolved issues to the appropriate department.
  
• Meet daily andmonthly call targets and quality benchmarks.
  

Requirements

Requirements:

Experienceof0-2 year in a domestic call center

Qualifications:

• Minimumgraduate
  
• Proficiency inHindi and/or regional languages; basic English communication skills.
  
• Priorexperience in a call center or customer service role is an advantage.
  
• Good listeningskills and patience.
  
• Ability to workin a fast-paced environment.
  
• Basic computerknowledge (MS Office, CRM tools)
  

Benefits

NA

Requirements: