Customer Service Representative

TP; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading customer service firm in Mumbai is seeking dynamic individuals to join their team. The role involves handling inbound and outbound customer calls, resolving queries, and documenting interactions in the CRM system. Fresh graduates are welcome, while undergraduates need a minimum of 6 months experience in a BPO process. Candidates must be fluent in English and Hindi, possess strong soft skills, and be comfortable with rotational shifts in a 24/7 environment.

Qualifications

• Graduates in any stream are welcome to apply.
• Undergraduates must have 6 months experience in a BPO process.
• Immediate joiners needed.

Responsibilities

• Handle inbound/outbound calls for customers.
• Resolve queries and complaints at the first instance.
• Accurately record interactions in the CRM system.

Skills

Fluency in English

Fluency in Hindi

Strong active listening

Empathy

Ability to handle high-pressure situations

Education

Graduates (Any stream)

Undergraduates – Minimum 6 months experience in a BPO process

Job description

We are looking for dynamic, customer-focused individuals to join our team in Malad, Mumbai.

Key Responsibilities

• Customer Interaction: Handle inbound/outbound calls
• Issue Resolution: Resolve customer queries and complaints professionally at the first instance.
• Documentation: Accurately record customer interactions and feedback in the CRM system.

Eligibility Criteria

• Education:
• Graduates (Any stream) – Freshers are welcome!
• Undergraduates – Minimum 6 months experience in a BPO process required.
• Immediate Joiners required.
• Comfortable with Rotational Shifts (24/7 environment).
• 5-day working week with 2 rotational week-offs.

Required Skills

• Communication: Fluency in English and Hindi is mandatory.
• Soft Skills: Strong active listening, empathy, and ability to handle high-pressure situations.
• Technical: Basic computer proficiency and decent typing speed.