Urgent hiring For Customer Support Associate

Tech Mahindra; Navi Mumbai; On-site; INR 190,000 - 246,000; Full time

Benefits offered by this job

Stable work environment

Career growth opportunities

Professional training and development

Opportunity to gain experience in cust

Job summary

Tech Mahindra in Navi Mumbai is hiring a Customer Service Executive for inbound voice support. This non-sales, non-target role focuses on resolving customer queries and delivering excellent service.

Freshers are welcome, with salaries starting at 17,000 in-hand for up to 11 months experience and 22,000 for 1 year or more. Shifts run 8:00 AM to 8:00 PM with 9 hours plus 1 hour break.

Qualifications

• Any Graduate can apply.
• Freshers and experienced candidates are eligible.
• Willing to work in rotational shifts.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide appropriate resolutions.
• Document customer interactions accurately and update records.
• Escalate unresolved issues to the concerned team.
• Ensure customer satisfaction through timely and effective communication.
• Follow organizational guidelines, compliance standards, and process requirements.
• Maintain a positive attitude and professional approach during customer interactions.
• Demonstrate strong problem-solving during calls.

Skills

Verbal communication

Computer basics

Customer service orientation

Problem solving

Rotational shifts

Education

Any Graduate

Job description

Job Opening: Customer Service Executive (Voice Process - Inbound)

Job Title: Customer Service Executive - Voice Process (Inbound)

Location: Airoli, Navi Mumbai

Industry: BPO / Customer Service

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Job Summary:

We are hiring enthusiastic and customer-focused individuals for an Inbound Customer Service Voice Process. The role involves handling incoming customer calls, resolving customer queries, providing accurate information, and ensuring a positive customer experience.

This is a non-sales, non-target-based process, making it an excellent opportunity for both freshers and experienced candidates looking to build a career in customer service.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide appropriate resolutions.
• Deliver exceptional customer support while maintaining service quality standards.
• Accurately document customer interactions and update records.
• Escalate unresolved issues to the concerned team when necessary.
• Ensure customer satisfaction through timely and effective communication.
• Follow organizational guidelines, compliance standards, and process requirements.
• Maintain a positive attitude and professional approach during customer interactions.

Eligibility Criteria

Educational Qualification

• Any Graduate can apply.

Experience

• Freshers are welcome.
• Candidates with customer service or voice process experience are preferred.
• Both freshers and experienced candidates are eligible.

Skills Required

• Good verbal communication skills.
• Basic computer knowledge.
• Strong customer service orientation.
• Ability to handle customer queries with patience and professionalism.
• Problem-solving skills.
• Willingness to work in rotational shifts.

Shift Details

• Shift Window: 8:00 AM to 8:00 PM
• Any 10-hour shift
• 9 working hours + 1-hour break

Salary & Benefits

Freshers to 11 Months Experience

• 17000 In-Hand Salary per month

Candidates with 1 Year or Above Experience

• 22,000 In-Hand Salary per month

Additional Benefits

• Stable work environment
• Career growth opportunities
• Professional training and development
• Opportunity to gain experience in customer service operations

Interview Process

1. HR Round
2. Operations Round
3. Client Round