Customer Support Executive

Kvc Consultants Ltd.

Mumbai

On-site

INR 260,000 - 420,000

Full time

32 hours ago

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Job summary

Kvc Consultants Ltd. in Navi Mumbai seeks Customer Support Executives to deliver voice and chat support, resolve queries, and provide basic to intermediate tech troubleshooting. The role emphasizes accuracy in record-keeping and adherence to procedures. Interviews are conducted in-office with immediate joining options.

Candidate should be customer-focused with good English communication and be based in Navi Mumbai; graduate preferred and 0–4 years experience are acceptable.

Qualifications

Graduate preferred.
0–4 years of experience in Customer Support (Voice / Chat / Technical Support).
Good communication skills in English.
Basic technical knowledge preferred (for technical support roles).
Must be based in Navi Mumbai (interviews conducted in-office).

Responsibilities

Handle inbound and outbound customer interactions via voice and/or chat.
Resolve customer queries efficiently while ensuring high customer satisfaction.
Provide basic to intermediate technical troubleshooting (as per process requirement).
Maintain accurate records of customer interactions in internal systems.
Follow standard operating procedures, quality guidelines, and compliance policies.
Escalate complex issues to appropriate teams when required.
Achieve defined performance metrics including quality, productivity, and CSAT.

Job description

About the Role

We are hiring Customer Support Executives for a reputed organization based in Navi Mumbai. This role is ideal for individuals looking to build a stable and long-term career in customer service and technical support.

If you are customer-focused, solution-oriented, and ready to join immediately, this opportunity is for you.

Key Responsibilities

Handle inbound and outbound customer interactions via voice and/or chat
Resolve customer queries efficiently while ensuring high customer satisfaction
Provide basic to intermediate technical troubleshooting (as per process requirement)
Maintain accurate records of customer interactions in internal systems
Follow standard operating procedures, quality guidelines, and compliance policies
Escalate complex issues to appropriate teams when required
Achieve defined performance metrics including quality, productivity, and CSAT

Eligibility Criteria