Customer Support Executive

Sahabuddin; Navi Mumbai; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Office cab/shuttle

Provident fund

Health insurance

Annual bonus

Job summary

Tekskills india pvt ltd in Navi Mumbai is seeking a Technical Support Engineer to resolve customer issues and maintain high satisfaction levels across phone, email, and chat channels.

The role emphasizes clear written communication, prompt resolution of queries, and building strong relationships with clients while handling international and domestic inquiries as needed.

Qualifications

• 6+ months of International BPO experience OR 1+ year of Domestic BPO experience.
• Excellent written communication skills.
• Minimum typing speed of 40 WPM.

Responsibilities

• Resolve complaints promptly.
• Maintain high levels of client satisfaction.
• Handle customer relationships with care.
• Ensure timely query resolution.
• Manage customer queries via phone, email & chat.

Skills

Excellent written communication

Typing speed 40 WPM

Multichannel support

Customer relationship management

Job description

Technical Support Engineer

Tekskills india pvt ltd

Responsibilities

• Resolve complaints promptly
• Maintain high levels of client satisfaction
• Handle customer relationships with care
• Ensure timely query resolution
• Manage customer queries via phone, email & chat

Perks and benefits

• Office cab/shuttle
• Provident fund
• Health insurance
• Annual bonus

Skills highlighted

Skills highlighted with ‘‘ are preferred keyskills

Experience Requirements

• 6+ months of International BPO experience OR 1+ year of Domestic BPO experience
• Tech/Sales experience is not mandatory, but preferred
• Excellent written communication skills
• Minimum typing speed of 40 WPM