Customer Support Executive | Technical Support Associate

Tech Mahindra; Dadri; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Salary upto 5LPA

Attractive Incentives

Both Side Cab Facilities

5 Days Working

2 Days Rotational Offs

Job summary

Tech Mahindra in India is seeking an experienced inbound voice/customer support professional to handle internet and networking queries. The role involves troubleshooting, resolving inbound queries, and ensuring customer satisfaction through effective communication.

Applicants must have at least 1 year of International Voice experience in an International BPO, with excellent verbal and written communication skills. Graduation is not mandatory, and rotating shifts with week-offs are offered.

Qualifications

• Min 1 year experience in International Voice from International BPO
• Excellent verbal and written communication skills
• Graduation not mandatory
• Flexible working in rotational shifts

Responsibilities

• Handle inbound customer queries regarding internet issues, troubleshooting and related network issues.
• Resolve customer queries over inbound calls.
• Interact with customers to resolve networking, troubleshooting and related issues.
• Identify and assess customer needs to achieve satisfaction.

Skills

International Voice

Communication

Job description

Roles & Responsibilities

• Handle inbound customer queries regarding internet issues, troubleshooting and related network issues.
• Resolve customer queries over inbound calls.
• Interact with customers to resolve networking, troubleshooting and related issues.
• Identify and assess customer needs to achieve satisfaction.

Preferred Candidate

• Min. 1yr experience in the International Voice from International BPO is mandatory!!
• Excellent verbal and written communication skills.
• Graduation not mandatory.
• Flexible working in rotational shifts/ week-off.

Perks & Benefits

• Salary upto 5LPA
• Attractive Incentives
• Both Side Cab Facilities
• 5 Days Working
• 2 Days Rotational Offs