Customer Support Executive

Taskus; Navi Mumbai; On-site; INR 210,000 - 260,000; Full time

Job summary

Taskus in Navi Mumbai is hiring for a customer support role handling chat, email, or phone inquiries to resolve customer issues. You will manage high volumes of interactions, troubleshoot problems, and maintain CRM records. Freshers welcome with strong English communication and fast typing.

Flexibility for rotational shifts including weekends and holidays is required. The role emphasizes collaboration with internal teams to enhance customer satisfaction and resolve recurring issues.

Qualifications

• 0–1 year of experience in BPO/Call Centre or related field (freshers welcome).
• Excellent communication skills in English (written & spoken).
• Ability to work on rotational shifts including weekends and holidays as per business requirements.
• Strong typing speed with high accuracy using a computer keyboard.

Responsibilities

• Provide customer support through chat, email, or phone calls to resolve customer queries and concerns.
• Handle a high volume of customer interactions simultaneously while maintaining accuracy and efficiency.
• Utilize problem-solving skills to troubleshoot issues and elevate complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Skills

English communication

Typing speed

Multitasking

Tools

CRM software

Job description

Roles and Responsibilities

• Provide customer support through chat, email, or phone calls to resolve customer queries and concerns.
  
• Handle a high volume of customer interactions simultaneously while maintaining accuracy and efficiency.
  
• Utilize problem-solving skills to troubleshoot issues and elevate complex problems when necessary.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
  

Desired Candidate Profile

• 0-1 year of experience in BPO/Call Centre environment or related field (freshers welcome).
  
• Excellent communication skills in English language (written & spoken).
  
• Ability to work on rotational shifts including weekends and holidays as per business requirements.
  
• Strong typing speed with high accuracy using computer keyboard.

Looking for candidates who are ready to work for rotational shift with rotational week off