Customer Support Executive

Viable Search Consultants; Nashik District; On-site; INR 240,000 - 360,000; Full time

Job summary

A recruitment firm in Nashik District, India is looking for customer service representatives. The role requires strong communication skills, fluency in English, and a willingness to work in rotational shifts. Candidates should be either graduates or under-graduates. You will be responsible for responding to inquiries, understanding customer needs, and ensuring satisfaction. Knowledge of MS Word and Excel is preferred.

Qualifications

• Graduate or undergraduate educational background.
• Strong communication and presentation skills.
• Fluent in English.
• Rotational shifts, rotational off.
• Knowledge of MS Word and Excel.

Responsibilities

• Responding promptly to customer inquiries through various channels.
• Understanding customer needs and providing appropriate solutions.
• Providing feedback on customer service process efficiency.
• Ensuring customer satisfaction and providing professional support.

Skills

Strong communication and presentation skills

Fluent in English

Presentation skills

Education

Graduate or Under-graduate

Tools

MS Word

MS Excel

Job description

Job Responsibilities:

They are responsible for the following duties and responsibilities:

• Responding promptly to customer inquiries through various channels such as phone, email, and social media
• Understanding customer needs and providing appropriate solutions and attention
• Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
• Ensuring customer satisfaction & providing professional customer support

Requirements:

• Graduate or Under-graduate
• Strong communication and presentation skills
• Fluent in English
• Rotational shifts, rotational off
• Knowledge on MS word, excel