Customer Support Executive

Bean Hr Consulting; Mumbai; Presencial; INR 279.000 - 391.000; Jornada completa

Descripción de la vacante

Bean Hr Consulting in Mumbai is seeking a Customer Support Executive (Third Party Payroll) with 1+ year of experience to handle customer queries via calls and emails. You will resolve complaints, coordinate with internal teams, and maintain records while meeting quality and productivity targets.

The role requires excellent English communication, strong interpersonal skills, and flexibility to work six days a week and extend hours as needed.

Formación

• Graduate with 1+ years of customer service or call centre experience.
• Excellent verbal and written communication skills in English.
• Strong convincing, problem-solving, and interpersonal skills.
• Comfortable handling both calls and emails.
• Flexible to work 6 days a week and extend working hours if required.

Responsabilidades

• Handle customer queries via calls and emails.
• Resolve complaints and provide timely solutions.
• Coordinate with internal teams to ensure seamless customer support.
• Maintain customer records and follow up on open cases.
• Deliver excellent customer service while meeting quality and productivity targets.

Conocimientos

English communication

Customer service

Interpersonal skills

Problem solving

Educación

Graduate degree

Descripción del empleo

Role: Customer Support Executive (Third Party Payroll)

Exp: 1+ Years

Location: Mumbai

Key Responsibilities

• Handle customer queries via calls and emails.
• Resolve complaints and provide timely solutions.
• Coordinate with internal teams to ensure seamless customer support.
• Maintain customer records and follow up on open cases.
• Deliver excellent customer service while meeting quality and productivity targets.

Requirements

• Graduate with 1+ years of customer service or call centre experience.
• Excellent verbal and written communication skills in English.
• Strong convincing, problem-solving, and interpersonal skills.
• Comfortable handling both calls and emails.
• Flexible to work 6 days a week and extend working hours if required.