Customer Service executive/Sr executive

Entri Jobs; Mumbai; On-site; INR 180,000 - 240,000; Part time

Job summary

Entri Jobs in Mumbai on a contract basis is seeking a Customer Support Executive to manage customer interactions in a financial services environment and ensure high service levels are met. The role focuses on timely responses, SLA adherence, and effective collaboration with internal teams.

The ideal candidate will have 1+ year of experience, hands-on CRM exposure, and strong Excel skills (Pivot tables, VLOOKUP, HLOOKUP) to support data-driven reporting and issue resolution.

Qualifications

• Basic analytical skills.
• Hands on experience in CRM system under customer service.
• Preferably experience in financial services with knowledge of loans.

Responsibilities

• Actioning promptly on the customer complaints/requests/queries by maintaining the SLA.
• Followup with internal teams to ensure the timely response to the customer case.
• Utilize advanced Excel skills including Pivot tables, VLOOKUP, and HLOOKUP to manage data and reporting.

Skills

Analytical Skills

CRM

Customer support

Excel

HLOOKUP

VLOOKUP

Pivot tables

Loan Processing

Tools

CRM system

Pivot tables

VLOOKUP

HLOOKUP

Job description

We are seeking a dedicated Customer Support Executive to join our team in Mumbai on a contract basis. The ideal candidate will be responsible for managing customer interactions efficiently and ensuring high levels of service standards are met within our financial services environment.

Responsibilities

• Actioning promptly on the customer complaints/requests/queries by maintaining the SLA.
• Followup with internal teams to ensure the timely response to the customer case.
• Utilize advanced Excel skills including Pivot tables, VLOOKUP, and HLOOKUP to manage data and reporting.

Qualifications

• Basic analytical skills.
• Hands on experience in CRM system under customer service.
• Preferably experience in financial services with knowledge of loans.

Education

Not specified

Skills

Analytical Skills, CRM, Customer support, Excel, HLOOKUP, Loan Processing, VLOOKUP, pivot tables

Experience

1+ year