Customer Support Executive

Ambrane India Pvt. Ltd.; Delhi; Presencial; INR 315.000 - 385.000; Jornada completa

Descripción de la vacante

Ambrane India Pvt. Ltd. is seeking a Customer Support Executive with 2-4 years of experience to manage inquiries, resolve complaints, and maintain strong customer relationships in a fast-paced environment.

The role requires excellent verbal and written communication skills, coordination with internal teams, and a customer-first mindset to ensure seamless support across channels. Located near Netaji Subhash Place, Delhi, immediate joining is preferred.

Formación

• Graduate in any discipline.
• 2-4 years of experience in Customer Support / Customer Service / Customer Success / Call Center operations.
• Working knowledge of MS Excel, MS Office, and CRM tools.
• Good coordination, follow-up, and multitasking skills.
• Customer-first approach and problem-solving mindset.

Responsabilidades

• Handle customer inquiries via calls, emails, chat, and other support channels.
• Resolve customer complaints and provide timely solutions.
• Maintain records of customer interactions, feedback, and issue resolution.
• Coordinate with internal departments for quick closure of customer concerns.
• Provide accurate information regarding products, services, orders, and policies.
• Track open cases and ensure closure within defined timelines (SLA).
• Follow up with customers to ensure satisfaction and improve experience.
• Escalate unresolved concerns appropriately.
• Prepare customer support reports and maintain service quality standards.
• Contribute ideas to improve customer satisfaction and operational efficiency.

Conocimientos

Verbal communication

Written communication

CRM tools

Coordination

Multitasking

Educación

Bachelor's degree

Herramientas

MS Excel

MS Office

CRM tools

Descripción del empleo

We are looking for a dedicated and customer-oriented Customer Support Executive with 2-4 years of experience in handling customer queries, complaint resolution, and customer relationship management. The ideal candidate should possess excellent communication skills and the ability to coordinate effectively with internal teams to deliver a seamless customer experience.

Key Responsibilities

• Handle customer inquiries via calls, emails, chat, and other support channels.
• Resolve customer complaints and provide timely solutions.
• Maintain records of customer interactions, feedback, and issue resolution.
• Coordinate with internal departments for quick closure of customer concerns.
• Provide accurate information regarding products, services, orders, and policies.
• Track open cases and ensure closure within defined timelines (SLA).
• Follow up with customers to ensure satisfaction and improve experience.
• Escalate unresolved concerns appropriately.
• Prepare customer support reports and maintain service quality standards.
• Contribute ideas to improve customer satisfaction and operational efficiency.

Candidate Requirements

• Graduate in any discipline.
• 2-4 years of experience in Customer Support / Customer Service / Customer Success / Call Center operations.
• Strong verbal and written communication skills.
• Experience in handling customer complaints and query resolution.
• Working knowledge of MS Excel, MS Office, and CRM tools.
• Good coordination, follow-up, and multitasking skills.
• Customer-first approach and problem-solving mindset.

Salary Upto - 3.5 LPA

Only candidates comfortable with a maximum budget of upto ₹3.5 LPA, located near Netaji Subhash Place, Delhi, and available for immediate joining.