Customer Support Executive

Choice International; Mumbai; On-site; INR 279,000 - 446,000; Full time

Job summary

Choice International in Mumbai is seeking a customer support professional to handle calls and emails related to share market transactions and assist clients with account queries. The role focuses on accurate execution of requests and maintaining client records.

You will work with internal teams to resolve issues and stay updated on market trends to offer informed guidance to clients.

Responsibilities

• Handle inbound and outbound calls, as well as email inquiries, related to share market transactions.
• Provide detailed information to clients about share market processes, including buying/selling of stocks.
• Assist clients with their account-related queries, providing timely and accurate responses.
• Ensure the accurate and efficient execution of client requests related to stock trading, account management, and other share market processes.
• Maintain detailed records of client interactions and transactions in the system.
• Collaborate with internal teams to resolve complex client issues and ensure client satisfaction.
• Stay up-to-date with market trends and changes in share market regulations to provide informed advice to clients.
• Follow up with clients as needed to ensure their issues are resolved to their satisfaction

Job description

Role & responsibilities

• Handle inbound and outbound calls, as well as email inquiries, related to share market transactions.
• Provide detailed information to clients about share market processes, including buying/selling of stocks,
• Assist clients with their account-related queries, providing timely and accurate responses.
• Ensure the accurate and efficient execution of client requests related to stock trading, account management, and other share market processes.
• Maintain detailed records of client interactions and transactions in the system.
• Collaborate with internal teams to resolve complex client issues and ensure client satisfaction.
• Stay up-to-date with market trends and changes in share market regulations to provide informed advice to clients.
• Follow up with clients as needed to ensure their issues are resolved to their satisfaction