Customer Support Executive

Aetram Infotech; Tamil Nadu; On-site; INR 150,000 - 230,000; Full time

Job summary

Aetram Infotech is seeking a Support Executive to handle customer queries related to trading, demat accounts, and transactions. You will resolve platform-related issues and coordinate with internal teams to ensure quick resolution while maintaining a positive customer experience.

The role requires a graduate with strong communication, a good grasp of equities and derivatives, and the ability to work in a fast-paced stock broking environment. Multilingual abilities are preferred.

Qualifications

• Graduate with good communication and customer-handling skills.
• Basic understanding of Equity, Derivatives, Trading, Demat and Stock Market operations.
• Strong problem-solving and follow-up skills.
• Comfortable working in a fast-paced stock broking environment.
• Multilingual Tamil/English/Hindi preferred.

Responsibilities

• Handle customer queries related to trading, demat accounts, orders, funds, and transactions and provide timely resolution.
• Assist customers with platform-related issues and coordinate with relevant teams for quick resolution.
• Maintain accurate records of customer queries, complaints, and resolutions while ensuring a good customer experience.

Skills

Communication

Customer handling

Stock market knowledge

Problem solving

Multilingual

Education

Graduate

Job description

Support Executive

Responsibilities

• Should handle customer queries related to trading, demat accounts, orders, funds, and transactions and provide timely resolution.
• Should have good knowledge of the Indian Stock Market, NSE, BSE, SEBI regulations, and basic trading concepts.
• Assist customers with platform-related issues and coordinate with relevant teams for quick resolution.
• Maintain accurate records of customer queries, complaints, and resolutions while ensuring a good customer experience.

Skills & Qualifications

• Graduate with good communication and customer-handling skills.
• Basic understanding of Equity, Derivatives, Trading, Demat and Stock Market operations.
• Strong problem-solving and follow-up skills.
• Comfortable working in a fast-paced stock broking environment.
• Multilingual (Tamil, English and Hindi) candidates are preferred.