Customer Support Executive

JBK Infotech Pvt. Ltd.; Mumbai; On-site; INR 240,000 - 480,000; Full time

Job summary

JBK Infotech Pvt. Ltd. in Mumbai is seeking a customer service professional to resolve client queries promptly and professionally, and to demonstrate products highlighting key features and benefits.

The role focuses on ensuring a seamless customer experience through timely solutions, collaborating with internal teams to resolve complex issues, and building strong client relationships to boost satisfaction and loyalty.

Responsibilities

• Resolve client queries in a timely and professional manner.
• Conduct product demonstrations to showcase features and benefits.
• Ensure a seamless customer experience by providing prompt and effective solutions.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain strong relationships with clients to increase satisfaction and loyalty.
• Identify and upscale trends or systemic issues that impact customer satisfaction.

Job description

• Resolve client queries in a timely and professional manner.
• Conduct product demonstrations to showcase features and benefits.
• Ensure a seamless customer experience by providing prompt and effective solutions.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain strong relationships with clients to increase satisfaction and loyalty.
• Identify and upscale trends or systemic issues that impact customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.