Support Services Professional

PAREKH; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Parekh is seeking a customer support professional in Mumbai to deliver excellent service across channels. You will troubleshoot issues, collaborate with internal teams, and contribute to process improvements. The role emphasizes accurate record-keeping and data-driven feedback to enhance the customer experience.

The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-first mindset, supporting clients and ensuring smooth delivery of services.

Qualifications

• Experience in customer service or support role.
• Ability to troubleshoot technical issues.
• Strong documentation and reporting skills.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels.
• Troubleshoot and resolve technical issues efficiently, ensuring high customer satisfaction.
• Collaborate with internal teams to ensure seamless delivery of services and products.
• Develop and implement process improvements to enhance efficiency and productivity.
• Analyze customer feedback and suggest changes to improve overall experience.
• Maintain accurate records and reports of customer interactions and issue resolutions.

Skills

Customer Service

Technical Troubleshooting

Cross-functional Collaboration

Process Improvement

Feedback Analysis

Record Keeping

Job description

• Provide exceptional customer service and support to clients through various communication channels.
• Troubleshoot and resolve technical issues efficiently, ensuring high customer satisfaction.
• Collaborate with internal teams to ensure seamless delivery of services and products.
• Develop and implement process improvements to enhance efficiency and productivity.
• Analyze customer feedback and suggest changes to improve overall experience.
• Maintain accurate records and reports of customer interactions and issue resolutions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.