Customer Support Executive

Latinem Private Limited; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading service provider in Hyderabad is looking for dynamic individuals for the role of Customer Service Associate. Ideal candidates should have 2+ years of experience in voice or email/chat customer service processes, specifically in international contexts. Responsibilities include handling customer queries, providing effective service, and accurately managing customer issues using tools like Salesforce. An ability to communicate professionally and empathically is essential for ensuring high customer satisfaction.

Qualifications

• 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
• Ability to handle customer interactions with professionalism and empathy.
• Immediate joiners are preferred.

Responsibilities

• Handle inbound and outbound calls for customer queries and service requests.
• Provide effective customer service through voice, email, or chat communication.
• Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.

Skills

Strong verbal communication skills

Strong written communication skills

Empathy

Problem-solving

Education

Any Graduate

Tools

Salesforce

Ticketing tools

Job description

We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

Key Responsibilities

• Handle inbound and outbound calls for customer queries and service requests.
• Provide effective customer service through voice, email, or chat communication.
• Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.
• Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.
• Maintain consistent communication with customers to ensure prompt and accurate resolution.
• Collaborate with internal teams to address and resolve issues effectively.
• Follow service level agreements (SLAs) to deliver timely and efficient customer support.

Required Qualifications

• Any Graduate (Preferred).
• 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
• Strong verbal and written communication skills.
• Ability to handle customer interactions with professionalism and empathy.
• Knowledge of Salesforce or other ticketing tools is an added advantage.
• Immediate joiners are preferred.
• Flexibility to work in rotational shifts and rotational week-offs.

Exclusions

• Sales experience is not eligible for this role.
• Freshers are not eligible

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service