Customer Support Executive

Chander Kala Creations; Ludhiana; On-site; INR 180,000 - 240,000; Full time

Job summary

Chander Kala Creations in Ludhiana is seeking a Customer Support Executive to be the primary contact for clients, focusing on post-purchase resolution and building lasting relationships through clear communication.

You will handle order issues, collect after-sales reviews, document interactions, and maintain polite, empathetic tone to ensure client satisfaction and repeat business.

Qualifications

• Strong communication skills to interact with clients.
• Ability to resolve order-related issues and manage tickets.
• Attention to detail for documenting interactions.

Responsibilities

• Client Issue Resolution: talk to clients about order issues and resolve problems from start to finish.
• After-Sales Engagement: collect detailed reviews and summarize feedback to improve products and services.
• Communication & Standards: maintain a polite, empathetic, and professional tone; ensure accurate logging of all interactions.

Skills

Communication skills

Job description

The Customer Support Executive will serve as the primary point of contact for our clients. The main focus is to resolve post-purchase challenges smoothly, collect product reviews, and maintain positive client relationships through excellent communication.

Role & responsibilities

Client Issue Resolution

• Order Support: Talk to clients directly regarding issues with their orders.
• Problem Solving: Address concerns about damaged items, wrong shipments, or missing parts.
• Ticket Management: Track customer complaints from initial contact to successful resolution.

After-Sales Engagement

• Review Collection: Gather detailed after-sales product and service reviews from clients.
• Feedback Reporting: Summarize customer insights to help improve product quality.
• Customer Retention: Follow up with clients to ensure complete satisfaction.

Communication & Standards

• Tone Management: Maintain a polite, empathetic, and professional tone at all times.
• Clear Documentation: Record customer interaction details accurately in our support logs.

Preferred candidate profile

• Talking to our clients about the issue they are facing with the order.
• Getting proper after sales review from our clients.
• Having good communication skills.