Customer Support Executive

ExcelR Edtech Pvt Ltd; Kota; On-site; INR 240,000 - 360,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a dedicated Customer Support Executive to handle inbound calls and deliver exceptional customer care, resolving inquiries and guiding customers through our services.

Join a dynamic team that values professionalism, empathy, and teamwork; freshers are encouraged to apply and comprehensive training will be provided to develop product knowledge and communication skills.

Qualifications

• Strong communication skills required.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with call center software and tools.
• Freshers are encouraged to apply.
• Experience in a BPO or call center is a plus.

Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Communication skills

Multi-tasking

Call center tools

Customer-centric

Freshers welcome

Tools

Call center software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for handling inbound calls and providing exceptional customer care to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using call center software and tools.
• A customer-centric approach with a passion for helping others.
• Previous experience in a BPO or call center environment is a plus, but freshers are also encouraged to apply.

If you are looking for an opportunity to grow in the customer support field and are passionate about providing excellent service, we would love to hear from you. Join us and be a part of a dynamic team that values customer satisfaction and teamwork.