Customer Support Executive

ExcelR Edtech Pvt Ltd; Alwar; On-site; INR 180,000 - 300,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a Customer Support Executive to handle inbound calls and deliver exceptional customer care to our clients. You will resolve inquiries, guide users through our services, and maintain professionalism.

Join a dynamic team that values customer satisfaction and teamwork. Freshers welcome; prior BPO experience is a plus, but training will be provided to build product knowledge and service skills.

Qualifications

• Clear and effective communication skills, both verbal and written.
• Ability to manage multiple tasks in a fast-paced setting.
• Experience with call center software and tools is advantageous.
• Customer-centric mindset with a passion for helping others.
• Experience in a BPO or call center is a plus, freshers are encouraged to apply.

Responsibilities

• Handle inbound calls from customers and address queries.
• Guide customers through services and products.
• Maintain professionalism and empathy in all interactions.
• Document interactions and feedback in the system.
• Collaborate with teammates to improve service delivery.
• Participate in training to enhance product knowledge and customer service skills.

Skills

Strong communication

Multitasking

Call center software

Customer-centric

Freshers welcome

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for handling inbound calls and providing exceptional customer care to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using call center software and tools.
• A customer-centric approach with a passion for helping others.
• Previous experience in a BPO or call center environment is a plus, but freshers are also encouraged to apply.

If you are looking for an opportunity to grow in the customer support field and are passionate about providing excellent service, we would love to hear from you. Join us and be a part of a dynamic team that values customer satisfaction and teamwork.