Customer Support Executive

ExcelR Edtech Pvt Ltd; Bhilwara; Sur place; INR 167 000 - 257 000; Plein temps

Résumé du poste

ExcelR Edtech Pvt Ltd in Rajasthan seeks a Customer Support Executive to handle inbound calls and deliver exceptional customer care. You will resolve inquiries and guide clients through our services with a customer-first approach.

Freshers are welcome. The role emphasizes clear communication, empathy, and teamwork, with training provided to thrive in a fast-paced education-tech environment in Bhilwara, Rajasthan.

Qualifications

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Freshers are encouraged to apply.

Responsabilités

• Handle inbound calls from customers and provide accurate information.
• Assist customers with concerns and guide through services and products.
• Maintain professionalism and empathy in all interactions.
• Document interactions and feedback for records.
• Collaborate with team to improve service delivery.

Connaissances

Strong communication

Multitasking in fast-paced environment

Call center software

Customer-centric approach

Freshers welcome

Outils

Call center software

Description du poste

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for handling inbound calls and providing exceptional customer care to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

If you are looking for an opportunity to grow in the customer support field and are passionate about providing excellent service, we would love to hear from you. Join us and be a part of a dynamic team that values customer satisfaction and teamwork.

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using call center software and tools.
• A customer-centric approach with a passion for helping others.
• Previous experience in a BPO or call center environment is a plus, but freshers are also encouraged to apply.