Customer Service Executive

Kankei; Thane; On-site; INR 300,000 - 520,000; Full time

Job summary

Kankei in Maharashtra is hiring a Customer Service Executive to provide exceptional support to customers via phone, email, or chat. You will handle inquiries, resolve issues, and share information about products and services.

Key duties include timely responses, documenting interactions in the system, collaborating with colleagues to improve service delivery, and participating in training to enhance product knowledge and customer service skills.

Qualifications

• Strong verbal and written communication.
• Ability to handle customer complaints and resolve issues.
• Excellent listening skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience in a BPO or telecalling environment is preferred but not mandatory.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Communication

Problem solving

Multi-tasking

Listening

Team collaboration

Customer service software

Tools

CRM software

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving skills. As a Customer Service Executive, you will handle customer inquiries, resolve issues, and provide information about our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and resolve issues effectively.
• Familiarity with customer service software and tools is a plus.
• Excellent listening skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in a BPO or telecalling environment is preferred but not mandatory.

If you are passionate about helping customers and are looking for a dynamic work environment, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding customer service and making a difference in our customers' experiences.