Customer Support Executive

ExcelR Edtech Pvt Ltd; Jodhpur; On-site; INR 180,000 - 300,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan invites applications for a Customer Support Executive role based in Jodhpur. The position focuses on handling inbound calls, delivering excellent customer care, and guiding customers through services and products.

We value a customer-centric mindset and strong communication skills, with opportunities to grow in a dynamic team. Freshers are welcome to apply and training will be provided.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Familiarity with call center software and tools.
• Patient,empathetic and customer-centric approach.

Responsibilities

• Handle inbound calls and address customer queries with accurate information.
• Guide customers through services and products.
• Document interactions and feedback in the system.
• Collaborate with team to improve service delivery.
• Participate in training to enhance product knowledge and CS skills.

Skills

Strong communication

Multitasking

Call center tools

Customer focus

BPO experience

Tools

Call center software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for handling inbound calls and providing exceptional customer care to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using call center software and tools.
• A customer-centric approach with a passion for helping others.
• Previous experience in a BPO or call center environment is a plus, but freshers are also encouraged to apply.

If you are looking for an opportunity to grow in the customer support field and are passionate about providing excellent service, we would love to hear from you. Join us and be a part of a dynamic team that values customer satisfaction and teamwork.