Customer Support Executive

Shining Stars Institution & travels; Kolkata District; On-site; INR 225,000 - 250,000; Full time

Job summary

Shining Stars Institution & travels is hiring a Customer Support Executive & Sales Executive in Kolkata. The role involves providing accurate information to customers and maintaining a high level of service quality via calls and chat.

Candidates should be at least 12th pass and can be freshers or experienced. Compensation for freshers is 2.25 LPA while experienced candidates can expect 2.50 LPA.

Qualifications

• Minimum education of 12th pass; undergraduates and graduates are eligible.
• Freshers and experienced candidates can apply.

Responsibilities

• Provide accurate information and resolutions to customers via calls and chat.
• Maintain a professional and positive attitude during customer interactions.
• Ensure customer satisfaction and service quality.

Skills

Customer service

Communication skills

Problem-solving

Education

12th Pass or higher

Job description

Customer Support Executive & Sales Executive – Kolkata

Location: Kolkata

Profile: Customer Support Executive & Sales Executive

Process: Voice Process (Full Time)

Qualifications

• 12th Pass, Undergraduate, Graduate, Freshers or Experienced candidates are eligible.

Compensation

2.25 LPA (Freshers) – 2.50 LPA (Experienced)

Working Conditions

Working Days: 6 days per week

Shift: Rotational Shifts

Responsibilities

• Provide accurate information and resolutions to customers via calls and chat.
• Maintain a professional and positive attitude during customer interactions.
• Ensure customer satisfaction and service quality.
• Achieve daily and monthly performance targets.
• Maintain records of customer interactions and follow-ups.