Customer Service Associate | International Voice Process | MNC BPO

Red Hibiscus Info Solutions; Kolkata District; On-site; INR 268,000 - 324,000; Full time

Benefits offered by this job

One-way cab facility

Job summary

Red Hibiscus Info Solutions in Kolkata invites a Customer Support Executive for an international voice process. You will handle customer queries over the phone, delivering courteous support and resolving issues end-to-end with professionalism.

The role requires excellent English and Hindi, readiness for night shifts, and immediate joining. CTC: 29,000 per month, in-hand 24,000 plus 2,000 statutory bonus; cab facility provided for odd hours.

Qualifications

• Excellent communication skills in English & Hindi.

Responsibilities

• It's International voice Process where associates have to resolve customer queries over the call.
• Deliver exceptional customer support through voice interactions.
• Resolve customer concerns efficiently and professionally.

Skills

English

Hindi

Education

10+2 or above

Job description

Customer Support Executive: E-commerce Process

Location: Kolkata

Salary & Benefits

CTC: 29000 per month
In-Hand Salary: 24000 per month + 2000 Statutory Bonus (Fixed)

Work Schedule

Shift: Night Shift
Weekly Off: 5 days working & 2 Rotational Off per Week
Cab Facility: One-way cab support during odd hours

Eligibility Criteria

Excellent communication skills in English & Hindi
Minimum qualification: 10+2 or above
Comfortable working in rotational shifts, Majorly in Night shift
Immediate joiners preferred

Role & Responsibilities:

• It's International voice Process where associates have to resolve customer queries over the call.
• Deliver exceptional customer support through voice interactions.
• Resolve customer concerns efficiently and professionally.