Walk-in | Customer Support Executive

Globiva; Bidhannagar; On-site; INR 162,000 - 201,000; Full time

Benefits offered by this job

Attendance Bonus

Night shift allowance

Job summary

Globiva in Kolkata is hiring a Customer Support Executive to handle inbound queries, resolve concerns, and ensure a positive customer experience across channels. The role requires strong communication, customer handling and problem-solving skills, and willingness to work in rotating shifts, including night shifts for male staff and non-night shifts for female staff.

Freshers and experienced candidates are welcome; salary details show 18k CTC/14,500 in-hand for freshers and 20k CTC/16,100 in-hand

Qualifications

• Freshers and experienced candidates can apply.
• Excellent communication skills required.
• Customer handling and problem-solving abilities essential.

Responsibilities

• Handle inbound customer queries and provide appropriate resolutions.
• Maintain professional and effective communication with customers.
• Resolve customer complaints within the defined TAT.
• Follow process guidelines, quality standards, and company policies.
• Maintain accurate customer and process-related information.
• Achieve assigned productivity and performance targets.

Skills

Good communication skills

Customer handling

Problem-solving skills

Job description

Customer Support Executive Job Description

Job Title: Customer Support Executive

Experience: 03 Years

Location: Kolkata

Employment Type: Full Time

Interview Mode: Walk-in & Virtual

Joining: Immediate Joiners Preferred

Job Description:

We are hiring Customer Support Executives to join our growing team. The selected candidates will be responsible for handling customer queries, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound customer queries and provide appropriate resolutions.
• Maintain professional and effective communication with customers.
• Resolve customer complaints within the defined TAT.
• Follow process guidelines, quality standards, and company policies.
• Maintain accurate customer and process-related information.
• Achieve assigned productivity and performance targets.

Eligibility:

• Freshers and experienced candidates can apply.
• Good communication skills.
• Customer handling and problem-solving skills.
• Candidates should be comfortable working in rotational shifts.
• Male candidates must be comfortable with night shifts.
• Female candidates will be considered for non-night shifts.

Salary:

Freshers: 18,000 CTC | 14,500 In-Hand

Experienced: 20,000 CTC | 16,100 In-Hand

Attendance Bonus: 1,800

Night Shift Allowance: Up to 5,000

Career Growth:

Freshers can move to the experienced salary bracket after 6 months in the process, subject to applicable company/process criteria.

Keywords:

Customer Support, Customer Service, Customer Care, Voice Process, BPO, Call Center, Inbound Process, Customer Handling, Communication Skills, Freshers, International BPO.

Contact HR:

Aadya Sharma

Phone: [phone]