International Voice Process Executive Kolkata

2COMS Consulting Pvt. Ltd.; Kolkata District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Attractive performance incentives

Career growth opportunities

Professional work environment

Job summary

2COMS Consulting Pvt. Ltd. in Kolkata seeks a Customer Interaction Executive for its International Process. The role focuses on handling international customers via voice calls, lead generation, and upselling while delivering excellent service.

Ideal candidates have strong English communication, 6 months to 3 years of experience, and willingness to work in rotational/night shifts. Salary is up to ₹25,000 per month, with attractive incentives and growth opportunities.

Qualifications

• Excellent English verbal communication skills.
• Experience in international voice process preferred.
• Willing to work in rotational/night shifts.
• Basic computer knowledge and typing.
• Customer-centric approach with strong interpersonal skills.

Responsibilities

• Make outbound calls to international customers.
• Generate qualified leads through cold calling.
• Promote products/services through upselling and cross-selling.
• Build and maintain positive customer relationships.
• Handle customer queries and provide timely resolutions.

Skills

English communication

Customer service

Lead generation

Cold calling

Upselling

Typing speed

Basic computer skills

Education

Undergraduate/Graduate/Postgraduate eligible

Job description

Job Title: Customer Interaction Executive – International Process

Department: Customer Support / Customer Service

Industry: BPO / International Voice Process

Job Location: Kolkata

Experience Required: 6 Months – 3Years

Salary: Up to ₹25,000 per month

Employment Type: Full‑Time

Job Summary:

We are looking for enthusiastic and customer‑focused Customer Interaction Executives to join our International Voice Process team. The ideal candidate should have excellent English communication skills and experience in handling international customers through voice calls. The role involves lead generation, cold calling, upselling, cross‑selling, and delivering exceptional customer service.

Key Responsibilities:

• Make outbound calls to international customers.
• Generate qualified leads through cold calling.
• Promote products/services through upselling and cross‑selling.
• Build and maintain positive customer relationships.
• Handle customer queries and provide timely resolutions.

Requirements

• Experience: 6 Months to 3Years in an International Voice Process.
• Qualification: Any Undergraduate, Graduate, post graduate preferred.
• Excellent verbal communication skills in English.
• Comfortable working in rotational/night shifts.
• Basic computer knowledge and typing skills.
• Customer‑centric approach with strong interpersonal skills.

Benefits

• Attractive performance incentives
• Career growth opportunities
• Professional work environment

Requirements: