Customer Care Executive

Shining Stars Institution & travels; Kolkata District; On-site; INR 190,000 - 268,000; Full time

Job summary

Shining Stars Institution & travels in Kolkata is hiring for a Customer Support Associate role. Freshers and experienced candidates can apply. Education: 12th pass or Graduation.

You will handle customer queries via calls, chat, or email, provide accurate product/service information, and uphold company policies. This is a full-time on-site role with salary from 17k CTC for freshers up to 24k CTC for experienced, plus incentives.

Qualifications

• Education 12th pass and Graduation both
• Freshers and experience both can apply
• Effective customer handling
• Effective listening and attention to detail required.

Responsibilities

• Handle customer queries through calls, chat, or email in a professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues promptly while ensuring high customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Skills

Customer handling

Listening skills

Attention to detail

Education

12th pass and Graduation

Job description

Hello Job Seekers !

We are currently hiring for Customer Support Role.

Job Role: Customer Support Associate

Experience: Freshers & Experienced both can apply

Qualification: Undergraduate/ Graduate

Location: Kolkata

Salary :-

Fresher:- 17k CTC + Incentives

Experienced:- Upto 24k CTC + Incentives

Roles & Responsibilities

• Handle customer queries through calls, chat, or email in a professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues promptly while ensuring high customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Requirements

• Education 12th pass and Graduation both
• Freshers and experience both can apply
• Effective customer handling
• Effective listening and attention to detail required.