Customer Service | Voice Process | kolkata | Indore

Wsne Consulting; Kolkata District; On-site; INR 300,000 - 400,000; Full time

Job summary

Wsne Consulting in Kolkata/Indore is hiring a Customer Service Executive. Freshers are welcome and a Graduate is preferred. English language skills are essential, with rotational shifts as part of the role.

You will handle customer queries via calls, provide accurate information, resolve complaints, and maintain records, while following SOPs to ensure high customer satisfaction.

Qualifications

• Good communication skills in English.
• Customer service or voice process experience preferred.
• Graduate degree preferred.
• Freshers are welcome.

Responsibilities

• Handle customer queries through calls and provide accurate information and solutions.
• Communicate with customers in English.
• Resolve customer complaints and issues professionally.
• Maintain proper records of customer interactions.
• Follow company policies and standard operating procedures.
• Ensure a high level of customer satisfaction.

Skills

English communication

Customer service

Education

Graduate

Job description

Hiring for Customer Service Executive

Location: Kolkata/Indore

Experience: Freshers

Qualification: Graduate preferred

Language: English

Shift: Rotational shifts

Job Responsibilities:

Handle customer queries through calls and provide accurate information and solutions.

Communicate with customers in English.

Resolve customer complaints and issues professionally.

Maintain proper records of customer interactions.

Follow company policies and standard operating procedures.

Ensure a high level of customer satisfaction.

Requirements:

Good communication skills in English.

Customer service or voice process experience will be an advantage.

Candidates should be comfortable working in rotational shifts.

Immediate joiners are preferred.

Contact-

Shreya - 9311552529