Customer Support Executive

Digivance Solutions; Jaipur; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

5.5 days working

Rotational weekly off

Per company policy perks

Job summary

Digivance Solutions in Jaipur, India, is hiring Customer Support Executives for an International Voice Process. The role involves handling queries from international clients and delivering prompt, effective solutions with high service standards.

You will manage inbound and outbound calls, record interactions accurately, and adhere to company processes and quality standards. Excellent English communication and ability to work in rotational shifts are essential.

Qualifications

• Excellent English communication skills.
• Comfortable working in rotational shifts.
• Basic computer knowledge.
• 6 months of experience in Customer support.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve customer queries and provide accurate information.
• Maintain professionalism and ensure high customer satisfaction.
• Accurately record customer interactions in the system.
• Follow company processes and quality standards.

Skills

Excellent English communication

Job description

We are hiring Customer Support Executives for an International Voice Process. The role involves handling customer queries from international clients and providing prompt and effective solutions while maintaining high service standards.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Resolve customer queries and provide accurate information.
• Maintain professionalism and ensure high customer satisfaction.
• Accurately record customer interactions in the system.
• Follow company processes and quality standards.

Eligibility / Requirements:

• Excellent English communication skills required.
• Comfortable working in rotational shifts.
• Basic computer knowledge.
• 6 months of experience in Customer support

Compensation & Benefits:

• 5.5 days working.
• Rotational shifts.
• Rotational weekly off.
• Other perks and benefits as per company policy.