Customer Support Specialist

Live Connections Placements Pvt. Ltd.; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Live Connections Placements Pvt. Ltd. in Bengaluru seeks an International Voice Support Executive with at least 1 year of hands-on experience in international voice processes.

The role demands professional communication and a customer-focused approach to deliver high-quality service. You will handle global calls, document interactions in the CRM, and coordinate with internal teams to resolve escalated issues.

Qualifications

• Minimum 1 year of proven experience in International Voice Support.
• Excellent verbal and written communication skills in English.
• Ability to adapt to changing shifts and work in a 24×7 rotational environment.
• Strong interpersonal skills and customer service orientation.
• Working knowledge of CRM tools and call centre technology is a plus.
• Prior experience in tech support or telecom domain.

Responsibilities

• Handle inbound and outbound international customer calls professionally.
• Resolve customer issues efficiently while maintaining high satisfaction.
• Document customer interactions accurately in the CRM system.
• Adhere to process guidelines, SLAs, and quality standards.
• Collaborate with internal teams to ensure prompt resolution of escalated issues.

Skills

English communication

Interpersonal skills

Customer service orientation

Education

15 years education (10+2+3)

Graduate in any discipline

Tools

CRM tools

Job description

Work Type: Full-time

Shift: 24×7 Rotational (including night shifts and weekends)

We are seeking a highly skilled and customer‑focused International Voice Support Executive to join our dynamic team. The ideal candidate will possess strong communication skills, professional demeanor, and at least 1 year of hands‑on experience in international voice processes. This is a customer‑facing role requiring a strong commitment to excellence in service delivery.

• Handle inbound and outbound international customer calls professionally.
• Resolve customer issues efficiently while maintaining high satisfaction.
• Communicate clearly and confidently in English across different accents and cultures.
• Document customer interactions accurately in the CRM system.
• Adhere to process guidelines, SLAs, and quality standards.
• Collaborate with internal teams to ensure prompt resolution of escalated issues.

Required Expertise & Skills:

• Minimum 1 year of proven experience in International Voice Support (mandatory).
• Excellent verbal and written communication skills in English.
• Ability to adapt to changing shifts and work in a 24×7 rotational environment.
• Strong interpersonal skills and customer service orientation.
• Working knowledge of CRM tools and call centre technology is a plus.

Educational Qualifications:

• Full-time education with minimum 15 years completed (10+2+3).
• Degree Certificate & all Mark Sheets are mandatory for verification.
• Preferred Qualification: Graduate in any discipline
• High emotional intelligence and stress management.
• Quick learner with a positive attitude.
• Prior experience in tech support or telecom domain