Customer Support Executive

Minimalist; Jaipur; Vor Ort; INR 240.000 - 420.000; Vollzeit

Zusammenfassung

Minimalist is seeking a dedicated Customer Support Executive in Jaipur to handle inquiries via phone, email, and live chat. You will resolve complaints, provide product information, and escalate issues as needed while maintaining accurate records and delivering high-quality service.

The role requires a Bachelor's degree or equivalent experience, strong communication skills, and a demonstrated ability to stay composed with demanding customers. Training on products and policies will be provided.

Qualifikationen

• Bachelor's degree or equivalent work experience.
• Proven experience in customer support or a similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.

Aufgaben

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide product information and assistance to customers.
• Escalate unresolved issues to the appropriate department for further investigation and resolution.
• Resolve customer complaints and issues efficiently and effectively within SLA.
• Keep accurate records of customer interactions and transactions.
• Identify and recommend process improvements to enhance the customer experience.
• Build and maintain positive relationships with customers.
• Stay up-to-date on product knowledge and company policies.

Kenntnisse

Communication

Customer Service

Empathy

Problem Solving

Ausbildung

Bachelor's degree

Jobbeschreibung

We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate possesses excellent communication skills, and is committed to delivering outstanding customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide product information and assistance to customers.
• Escalate unresolved issues to the appropriate department for further investigation and resolution.
• Resolve customer complaints and issues efficiently and effectively within SLA
• Keep accurate records of customer interactions and transactions.
• Identify and recommend process improvements to enhance the customer experience.
• Build and maintain positive relationships with customers.
• Stay up-to-date on product knowledge and company policies.

Competencies:

• Bachelor’s degree or equivalent work experience, preferably in skincare, cosmetics, or a related field.
• Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers.
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.