Customer Support Executive (Emails/ Calls/ Social Media) - Skincare

PeopleGene; Mumbai; Presencial; INR 279 000 - 334 800; Tempo integral

Resumo da oferta

A leading skincare company in Mumbai is looking for a Customer Support Executive to enhance sales through effective communication and relationship-building. The ideal candidate should have sales experience, excellent communication skills, and proficiency in CRM software. This is a full-time, entry-level position offering opportunities to grow in the retail and beauty sector.

Qualificações

• Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
• Excellent communication skills with a clear and persuasive approach.
• Strong interpersonal skills and the ability to build rapport with customers.

Responsabilidades

• Engage in effective and persuasive communication to highlight the value proposition.
• Work towards achieving and exceeding sales targets.
• Build and maintain strong, long-lasting relationships with customers.

Conhecimentos

Effective communication

Sales conversion

Interpersonal skills

Ferramentas

CRM software

Microsoft Office Suite

Descrição da oferta de emprego

Customer Support Executive (Emails/ Calls/ Social Media) - Skincare

Overview

Customer Support Executive (Emails/ Calls/ Social Media) - Skincare

Responsibilities

• Engage in effective and persuasive communication to highlight the value proposition.
• Work towards achieving and exceeding sales targets.
• Employ consultative selling techniques to understand customer needs and recommend suitable products.
• Build and maintain strong, long-lasting relationships with customers through regular follow-ups and personalized communication.
• Address customer inquiries and concerns, providing timely and accurate information.
• Develop a deep understanding of product offerings and be able to effectively communicate their features and benefits to customers.
• Maintain accurate and up-to-date records of all interactions with customers in the company's CRM system.
• Provide regular reports on sales performance, activities, and challenges.

Good to have

• Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
• Excellent communication skills with a clear and persuasive approach.
• Strong interpersonal skills and the ability to build rapport with customers.
• Results-driven and able to meet and exceed sales targets.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Sales, and Marketing

Industries

• Retail Apparel and Fashion and Retail

Get notified about new Customer Support Executive jobs in Mumbai, Maharashtra, India.